What type of payment can I use?”
You can pay via credit card (MasterCard, Visa, AMEX) through PayPal during checkout.
Bank Transfer payable to “Malt & Wine Asia Pte Ltd”
Bank Name / Code: UOB / 7375
SGD Account: 375 308 901 0
Please send a copy of the transfer advice to: email@example.com together with your order number.
Note: Your order will only be delivered after receipt of payment.
Which countries do you deliver to?
We only deliver within Singapore at the moment
What are the delivery charges?
Orders below $200 are subject to a $30 delivery charge.
Enjoy FREE delivery when you spend a minimum of $200.
How long will it take for my wine to be delivered?
Same Day Delivery:
Mondays to Fridays: 3pm – 8pm
*Surcharge of $40 for same day delivery
Next Working Day Delivery*: (for orders received after 12pm on working days)
Mondays to Fridays: 10am – 8pm
For orders received after 12pm on Friday, delivery will be on Monday between 10am – 8pm.
No deliveries on Sundays and Public Holidays.
Who can receive my order?
The delivery must be received by persons aged 18 or above. We reserve the right to request for a valid photo ID for verification.
What if my item arrives damaged, incorrect or missing?
We strive to make sure this never happens but in the event that it does, kindly indicate on the delivery note and we will rectify the issue.
What is your return policy?
We are happy to accept returns of product that are delivered damaged or unusable for any reason.
We don’t expect this to ever happen but please call our customer service line within 24 hours of delivery in the event that it does. We are unable to accept returns if you simply change your mind and decide you no longer want the items we’ve delivered.
How do I buy online?
For first time users, you can purchase without creating an account. On check out, just provide your contact, billing and shipping information.
You can register your account upon check out by clicking on the “Create an account” after providing your contact, billing and shipping information.
For registered users, log in using your username and password during check out, your saved contact, billing and shipping information will be used. Afterwards, you can choose to pay either through credit card via PayPal.
I am looking for a certain product but it is not listed on the website. How can I get them?
Unfortunately not all the products that we carry are available on the website yet. You can email us at firstname.lastname@example.org or call 9117 3622 to check if the product is available.
How do I track my online order?
Simply log in to your account and click on the My Orders link (beside the My Cart link) to check your order history. If you have any specific questions about your order, please email us at email@example.com or call 9117 3622.
How do I cancel an order?
Once you have received an email notifying that the order is being processed, it is not possible to cancel or stop the shipment. You can call 9117 3622 for more information regarding your order.
What do I do if I forget my password or user login?
Click the “Forgot your Password?” link below the login form and follow the directions.
If you forgot your username or email address that you used for your account, kindly email us at firstname.lastname@example.org or call us at 9117 3622 for assistance.
How do I edit my personal or shipping information?
Login to your account, click on the My Orders link and from there you will be able make the changes to your account, billing and shipping information.
How secure is the information I provide to Malt & Wine Asia?
We make every effort to protect personal data against unauthorized access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Thus, we implement a variety of security measures to maintain the safety of your personal information when you place an order, or enter, submit, or access your personal information. In terms of website connection, Malt & Wine Asia pages all run from secured connection with security certificate. This Web site is secured with a COMODO on the site are protected with up to 256-bit encryption.
Malt & Wine Asia Gift Vouchers
TERMS & CONDITIONS
- Gift Voucher is valid until the date stated on the voucher.
- Gift Voucher is redeemable only on merchandise at https://maltwineasia.com/ and its value is equivalent to the Singapore currency.
- Upon receipt of the Gift Voucher via email, click on “Redeem” button to activate the Gift Voucher. Alternatively, enter the given unique “Gift Voucher Number” at the “Gift Voucher number” field during check-out to activate the Gift Card.
- Gift Voucher is valid for one time redemption only. We strongly encourage you to fully utilize the Gift Voucher as any unused balance will not be refunded.
- More than one Gift Voucher can be used in a single purchase.
- Gift Voucher cannot be returned or refunded after purchase.
- Gift Voucher is non-refundable, non-extensible and non-exchangeable for cash and any unused balance after the expiry date will not be refunded.
- Gift Voucher cannot be used to purchase Gift Card(s).
- Malt & Wine Asia will not be responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
- Malt & Wine Asia reserves the right to refuse, cancel or hold for review any Gift Vouchers for suspected fraud, mistakenly issued in an incorrect denomination, for any breach of the present terms & conditions or violation of law.
- Malt & Wine Asia reserves the right, at its discretion, to amend the terms & conditions without prior notice.
- If you have any other questions about Malt & Wine Asia Gift Voucher, kindly email us at email@example.com or call us at 9117 3622 for assistance.